![]() You can’t send anyone your phone number because VRBO doesn’t want us communication outside of the app. ![]() I’ve used the owner app for a couple years and I generally like it however my one complaint is that it ghosts all forms of contact information from being shared with people. If I were a website developer I would definitely create some competition for VRBO & Home Away. The fees are ridiculous for the service rendered. Even though I paid my $500 annual fee and I lost 3 months of active advertising. Without notification, VRBO put my account on inactive status so potential renters could not see it. Earlier this summer I was on holiday and did not respond to an inquiry. I’ve tried sending my phone number and email address and VRBO xxx it out. Again, we want to make sure that our home will be in good hands. The site also gives the person, making the inquiry, the impression that they’ve locked in the property. VRBO does absolutely no background check. I want to vet my potential renters and see if they are good people and/or validate they have as many guests coming that they message through VRBO. Lastly VRBO does NOT let the owner communicate directly with the potential renter. It also takes you to screens of the latest tools rather than taking your directly to the inquiry. When you receive an inquiry and go to read it you have to log in every time, there is no user id memory function. This app and overall website is not good or user friendly for Owners.
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